BEWARE!īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. Yes Freedom is cheap but obviously they don't pay their customer service anything either so their customer service is cheap cheap too. As of today I've called Medicare and they have set me up with a new agent and I have new insurance with a different company. couldn't do it, there was no way she could do it, she didn't know what to do, wait a minute hang on and then the phone went dead! I have never seen such ridiculous customer service in my life and I have done customer service all my life. Guess what it wasn't okay the number they gave me to call, the customer service rep. But it would be okay because of the circumstances. And I would have to resubmit an application. She said someone will reach out to you in the next day or so. At this point I don't know what else to do as I need the insurance. The rep I talked to was very nice she said I will set it up for reinstatement immediately. How nice., I had not had any supplemental insurance for over 3 months. When she did guess what I'm no longer in there! Why I asked, oh you were involuntary canceled she said.What!? Unknown to me they had canceled my insurance because I had moved it to a different county. Until she asked is there anything else? I said yes as a matter of fact I cannot get into the online system. Again everything was fine she took all my information she had my new address everything seem to be up and running.
Freedom health plan update#
A week ago I called Freedom to update a doctor on my card. I moved in March of this year I called and changed my address at no time was I told that I had to do anything else in fact I asked if I had to do anything else, no everything's good they said. My experience is unbelievable with this company.
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